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Explore Image issue with Backupper 6.0

September 10, 2020, 8:45 am
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When I go to the Tools menu and select the option to explore an image only one backup image is displayed on the screen.  However, if I select the option to browse a path both backups are displayed.  Then when I select the link to the second image and click okay I am returned to a screen labeled as backup point and both full backups are displayed.  From this screen I am able to select the backup point and everything seems to operate as I would expect.  I am not sure why both backups were not displayed initially.  I don't know if it matters, but I updated version 5.9.0 to version 6.0.


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System Backup vs. Disk Backup ?

June 18, 2020, 2:23 am
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If there is only a single partition on the boot or C: drive and programs & everything else are also on it, does a System Backup image everything, or does it somehow ignore the programs? If it backs up everything, then is there any reason to choose a Disk Backup vs. a System Backup? IOW would one be faster than the other? Or would one use less backup disc space than the other?

Also the Help Guides state with a Disk Backup “after restoring it, the system can boot normally.” However it doesn’t say you can boot normally after restoring a System Backup. But can you?

Thanks for any information,

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Confused by Explore Image

September 11, 2020, 12:59 am
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I am a newcomer to this forum and also not very computer-literate so please forgive me if I do something wrong or do not explain my query clearly.
I am on Backupper Standard (now version 6.0.0 ) and my OS is Windows 10 Home 1909.
I have put some Disk Backups onto Seagate external HDDs  and these are accessible by booting up the computer using a bootable USB flash drive produced from an ISO through the Tools program.
I am keen to find out how to restore just parts of the backups and Aomei Support pointed me to a tutorial about 'Explore Image' on the website but unfortunately I don't fully understand it and need some help.
I can go through the explore image procedures successfully including assigning drive letters (see attached images) and onto the end screen which says "The operation has been completed successfully" but the I have no idea what to do next !!
What I want to possibly do is extract and restore just parts of the Disk Backup eg; Documents or pictures folders and any individual items from those folders - if this is possible can some kindly forum member please talk me through it and, bearing in mind my novice status, be gentle with me!!
Regards, Roy.
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Detect in *.adi file the Backupper version, creation timestamp and computername?

September 15, 2020, 3:40 am
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Assume I have a ADI file with a common filename like mybackup.adi

Can I find out
- when exactly the adi file was created
- with which version of Aomei Backupper
- on which computer (=computername)
?

I guess its somehow written into *.adi file header.

but how to read it?

Peter Steiner
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Unknown user name or bad password

September 17, 2020, 7:59 am
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Hello,
once, my backupper, (before 4.0.6) has shown information: Unknown user name or bad password. I didn't changed my passwords on web disk, I tired to reinstall aomei, delete manually files from appdata and program data, finally i had updated program to version 6 and i still have the same information. Maybe it was happend at new windows 10 update?
Plase help. I had this same problem on two computers, on another one it still working so password is ok.



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Centeralised Backup

September 17, 2020, 8:24 am
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We have just upgraded to version 2.6.  We have set a Lock password.  We have used a company standard admin password.  When we go back into the app, it is not accepting the password.

We have tried to uninstall and then re-install, but it still requires the 'password'.

Can you please advise.

Thanks

Lee.
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Error code 220

September 17, 2020, 10:28 am
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Clone is initializing...
Checking volumes...
Disk cloning...
Copying volume 0.
Copying data...
Update system information.
Copying volume 1.
Update system information.
Copying volume 2.
Copying data...
Update system information.
Copying volume 3(C:)...
Copying data...
Information Code:220
The feature on the NTFS can not be supported by the program yet.
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Will Aomei One Key access System Restore Points in Windows 10

September 22, 2020, 11:50 am
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Good Evening 
I am already a user of Aomei Backupper Standard and regularly use it to make disk backups on my desktop PC and Lenovo ThinkPad laptop. I also have the Aomei bootable media on USB flash drives which do start the Recovery program on a testing basis - never yet had to use them in anger!!
I have another problem which I am finding unsolvable and now wonder if Aomei One Key Recovery might help me with it.
I also have Windows 10 Recovery drives for both machines which do boot up both of them when tested - the desktop allows progress through the recovery environment to allow clicking through to the box which gives access to the System Restore points already set up on the computer but the same thing is not possible on the Lenovo laptop. The eventual message is shown in the attached image.
I must stress that I do not want at this stage to reinstall Windows with these Recovery media but for now just want to be able to start a 'blocked' computer to then get back to a previous point of normal function.
Would Aomei One Key be able to get me to a point where I could use the System Restore points - or even get into Safe Mode ?
Sorry if this is not explained very clearly, but as a bit of a computer beginner I am not sure of the various correct descriptive terms that I should be using.
Do hope someone can help me.
Regards,
Roy.
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Missing files after disk clone?

September 22, 2020, 12:45 pm
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Hi! I downloaded the AOMEI free version to copy C-drive to new SSD drive, to be the new bootable windows 10 drive.

So, by reading the online article I found, I went to clone section and selected Disk Clone. The original C-drive has 305GB data. Aomei took some time to do the job, but finally it was ready. When I went to disk properties, I however discovered that It copied only 271Gb.

So what happened to those 34gb of files? Is this drive now safe to boot and how can I copy rest of the files?
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Aomei's email response to my support requests are always blank

September 23, 2020, 8:05 pm
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I purchased Backupper Professional edition some time ago, and have attempted several times to contact Aomei for support. Every time, I receive an email response like the following:

Hope you’re doing well! This is an automated email from AOMEI Support regarding request -108123.
Fwd: BackUpper Professional - License no longer accepted

(content of my original request)

This is a reminder that your request 108123 is pending and awaits your response. If you wish to close the request, no additional action is necessary and the request will close automatically. If you’d like to provide an update or require more time, simply reply to this email. If we don’t hear from you in the next 48 hours, we will assume that your request can be closed. Note: You can always re-open your ticket at a later date if you have, or need, more information about this request.
 
Kindly verify the information and get back to us, so that we can help you out better.
Thanks and regards,
AOMEI Support Team

This implies that someone has responded to my request, but no other correspondence is ever received. I have used the Sign Up function at aomei.freshdesk.com several times with multiple email addresses in order to view my ticket, but do not receive a temporary password or confirmation email. I have also attempted to use the Forgot your password? page, but when I enter any of these email addresses I am returned to the login page with a "You are not authorized..." error.

How am I expected to respond when I am unable to see what the support team has said?

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System crashed during backup

September 25, 2020, 6:19 am
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Hi - in the middle of a backup, my system blue screened.  Should I just start the backup over? Delete the file and redo?  Eliminate the backup task and create a new one?

Thanks
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Aomei backupper question

September 27, 2020, 9:23 pm
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I have used the Aomei backupper program to create a system backup in case I need to restore my Windows10 if my primary drive (ssd) fails.  I already have a windows repair disk that I created with windows 10 backup and restore.  Can I use this existing repair disk to restore from the system backup, or do I have to make a recovery disk with the Aomei backupper application?
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license key on new pc desktop aomei

September 28, 2020, 1:40 am
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license key on new pc desktop aomei

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Surface Testing

September 28, 2020, 8:58 am
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Hello,
First time on.  Great product.  
Question: I understand that the Surface Test doesn't fix bad sectors but does it mark them as bad and not usable?
Thanks in advance for any replies.  I appreciate your time.
Base ----
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Computer "Occupied by Another Server"

August 26, 2020, 11:28 am
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We recently upgraded to the pro-version of AOMEI Centralized Backupper and are having issues gaining control of one of our computers. So far we've tried deleting & reinstalling the agent both manually and remotely as well as disabling the firewall/anti-virus to no avail. All computers are connected to the server via a switch.
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Windows 10 backup problem in dual boot

September 30, 2020, 7:56 am
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hello,
I am in dual boot with 2 versions of Windows 10 which work perfectly.
I made a backup of the first Windows 10 (1) then a second backup of the other Windows 10 (2).
Everything went correctly.
When I restore the first Windows 10 (1) I lose the dual boot window when I start the computer. The second Windows 10 (2) is still well installed on its partition.
What do you advise me to do to remedy this problem. Thank you

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System Restore on new Windows 10 OS on same hard drive

September 30, 2020, 10:16 am
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Hello, 

I need some advice about using Aomei System Restore. 
Recently, my laptop became slow and unresponsive so I called a computer repair technician for help. They ran a diagnostic on my machine and told me the OS (Windows 10) was corrupted and that registry files were messed up. He told me he would have to format my hard drive and replace my OS which would mean I would lose all my data, programs and system settings.
Before this happened I managed to backup all my files using Aomei Backupper, using File Backup for my data and System Backup onto an external HD.
My question is: Can I restore my previously backed up system image onto the same hard drive that has been reinstalled with a new Windows 10 OS if I re-install the Aomei Backupper software? 

Any advice would be greatly appreciated.

Thanks. 
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Aomei backupper, incremental clone possible or only backups?

September 30, 2020, 10:57 am
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First off, your program saved my win 10 system, macrium would not boot, so it was worth it to pay for workstation version.

I make a lot of clones with macos, and the program I use it does it incremental so it doesn't take much time, is this possible with workstation or does it make full clone everytime?

if not, making incremental backups is ok, especially with boot usb is something goes wrong, but something please consider it in the future, it is handy feature thanks.
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Ghost Drives

September 30, 2020, 11:04 am
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Hi, I have backed up my pc using Aomei and found it has placed 3 extra drives in my explorer, H: I: J: Can anyone guide me to how I can delete them.
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Aomei Backupper Standard Free can't start clone

October 1, 2020, 5:49 am
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:) :| Hello guys,

I downloaded and installed Aomei Backupper Standard Free. After selecting the source and target disk, I click the Start Clone button. But only the window that offers the upgrade to the pro Aomei Backupper edition appears.
I can't clone my hard drive to the ssd. Every time I click the button, the window comes with the offer of the pro Aomei Backupper edition.
At the bottom left there is also a request to enter the license code.
Why does Aomei use such touts to force the paid version?
Or do I do something wrong and the Aomei Backupper Standard works normally?
Please advise you on this.
Thanks in advance.
With kind greetings,
Gilberto 

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