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Cannot explore image

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Synopsis:  a system backup cannot be accessed from explorer


Setup:

0) Windows 10 installed on a BootCamp partition successfully created by OS X (High Sierra)

1) created a system backup using Backupper Professional

2) verified backup successful

3) Backupper Pro:Utilities:Explore Image

    a) select the system backup to explore

    b) select the backup point (in this case there was only one)

    c) map disk/partition to new drive letter (D:, F:, whatever; in this case, D:)

    d) Image preview is initialized, checked and attached to drive D: successfully

4) open explorer and select drive D:

    a) a modal dialog displays the following information:

        (1) location is not available (in the title bar)

        (2) D:\ is not accessible

        (3) Incorrect function

5) Return to Backupper Pro: Utilities:Explore Image and detach image successfully


What to do?  Windows 10 appears to be well behaved.  I have no issues booting back and forth from OS X to Windows.  OS X Disk Utility pronounces all the partitions as healthy.  And, for that matter, so does Backupper.  I am at a complete loss as to how to access this backup.  By the way, I created a new backup of a new Bootcamp partition and encountering the same problem.  I really need to get this data back so any help would be appreciated.


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