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windows 10 restore will not work with either system or disk option to new pc

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I am using backupper ver 4.0.6 on a windows 10 pc. I made a boot usb from the utility menue, did a system backup and also a disk backup to external drive, then went to new pc  and first tried disk restore and reboot but only get flashing white cursor then tried again with with system backup but same results just a flashing white cursor. I have also tried BCDBoot command as i saw that worked for someone on here but did not work for me. and yes i did set it to universal restore because it is going on a replacement pc. 


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